bfok Terms & Conditions

1 Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and bfok ("bfok", "the Platform", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at bfok.io. By accessing the bfok website, creating an account, depositing funds, or participating in any game or betting market offered on the Platform, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.

These Terms should be read in conjunction with the bfok Privacy Policy and the specific terms attached to individual promotions, bonus offers, and game rules, all of which form part of the overall agreement between you and bfok. In the event of any conflict between these Terms and any promotion-specific terms, the promotion-specific terms shall prevail to the extent of the conflict.

bfok reserves the right to modify these Terms at any time. Changes will be communicated via a notice on the Platform and/or by email to the address registered on your account. Your continued use of the Platform after the effective date of any revised Terms constitutes your acceptance of the changes. If you do not accept any modification, you must immediately cease using the Platform and request account closure.

2 Eligibility

To register and maintain an account on bfok, you must satisfy all of the following eligibility requirements at all times:

• You are a natural person aged 21 years or older. bfok operates a strict 21+ policy. Players under the age of 21 are strictly prohibited from registering or using the Platform in any capacity.
• You are accessing the Platform voluntarily and for personal entertainment purposes only.
• You are not acting on behalf of any third party, business, or organisation when registering an account or placing wagers.
• You are not a resident of any jurisdiction in which online gambling is explicitly prohibited by applicable law.
• You have not previously been excluded from the bfok Platform, whether voluntarily via the self-exclusion tool or involuntarily as a result of a Terms violation.
• You are not an employee, contractor, director, or immediate family member of an employee or contractor of bfok or any of its affiliated companies, game suppliers, or payment processors.

3 Account Registration

3.1 Registration Requirements

Each eligible person may hold only one (1) account on bfok. The creation of multiple accounts by the same individual, whether using different names, email addresses, phone numbers, payment methods, or device identifiers, is strictly prohibited and constitutes grounds for immediate account termination and forfeiture of all balances.

When registering, you must provide accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and mobile phone number. You agree to promptly update your account information if any details change.

3.2 Identity Verification (KYC)

bfok operates a Know Your Customer (KYC) verification process in line with responsible gaming and anti-money laundering best practices. You may be required to provide one or more of the following documents at any time during your membership:

• A government-issued photo identity document (National ID card, passport, or driver's licence)
• A document confirming your residential address (utility bill or bank statement dated within 90 days)
• Evidence of ownership of the payment method used to deposit (e.g., a screenshot of your bKash or Nagad account showing your registered mobile number)

Withdrawals above ৳50,000 in a single calendar month will trigger mandatory KYC verification if not already completed. bfok reserves the right to suspend withdrawal access until verification is satisfactorily completed.

3.3 Account Security

You are solely responsible for maintaining the security of your bfok login credentials, including your username, password, and any two-factor authentication codes. You must not disclose your credentials to any third party. You must notify bfok support immediately at [email protected] if you suspect unauthorised access to your account. bfok accepts no liability for losses resulting from your failure to maintain credential security.

4 Deposits

All deposits on the bfok platform are processed in Bangladeshi Taka (BDT). bfok does not accept deposits in foreign currencies. The following deposit methods are currently supported:

• bKash (Mobile Financial Service)
• Nagad (Mobile Financial Service)
• Rocket (Dutch-Bangla Bank MFS)
• Upay (Mobile Financial Service)
• Bank transfer via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank
• Visa and Mastercard debit and credit cards

The minimum deposit amount is ৳500. There is no maximum single deposit limit, however bfok reserves the right to apply account-level deposit limits in accordance with its responsible gaming obligations. Deposits are credited to your bfok wallet as soon as the corresponding transaction is confirmed by the payment provider. bfok does not charge fees on deposits, however your payment provider may apply its own transaction fees.

bfok reserves the right to request evidence that a deposited payment method is owned by the account holder before processing any withdrawal from that account. Funds deposited by payment methods that cannot be verified as belonging to the account holder are liable to be voided.

5 Withdrawals

Withdrawal requests may be submitted at any time via the Cashier section of your bfok account dashboard. The following conditions apply to all withdrawal requests:

• The minimum withdrawal amount is ৳1,000.
• Withdrawals will only be processed to the same payment method used to make the most recent qualifying deposit, subject to technical availability.
• Your account must have completed all applicable KYC verification steps before any withdrawal is processed.
• Any active bonus wagering requirements attached to your account balance must be satisfied before the associated bonus-derived funds can be withdrawn.
• Standard withdrawal processing times are: bKash and Nagad — 1 to 4 hours; bank transfer — 1 to 3 business days; Visa and Mastercard — 3 to 5 business days.

bfok reserves the right to request additional verification documentation for any withdrawal, regardless of the amount or the account's previous verification status, as part of its ongoing anti-fraud and anti-money laundering procedures. Failure to provide requested documentation within 14 calendar days may result in the withdrawal request being cancelled and the funds being returned to your bfok wallet balance.

6 Bonuses & Promotions

6.1 General Bonus Terms

All bonuses, free bets, free spins, cashback offers, and other promotional incentives offered by bfok are subject to the terms stated in the relevant promotion page, as well as the general bonus terms set out in this section. Where the promotion page and these Terms conflict, the promotion page terms take precedence.

6.2 Wagering Requirements

Unless otherwise specified in the promotion terms, all deposit bonuses are subject to a minimum wagering requirement of 30x (thirty times) the total of the deposit amount and the bonus amount before any withdrawal can be processed. For example, a deposit of ৳1,000 matched with a ৳1,000 bonus requires a total of ৳60,000 in qualifying wagers before the resulting balance becomes withdrawable.

6.3 Bonus Abuse

The following activities are considered bonus abuse and will result in the forfeiture of any bonus funds, associated winnings, and may lead to account suspension:

• Creating multiple accounts to claim the same welcome bonus more than once
• Placing low-risk or hedged bets (e.g., betting on all outcomes of a market simultaneously) solely to satisfy wagering requirements
• Coordinating with other players to exploit promotional offers
• Providing false registration information to circumvent eligibility restrictions

6.4 Bonus Validity

All bonuses carry an expiry period, which will be stated in the relevant promotion terms. If wagering requirements are not completed within the stated validity period, the bonus and any winnings derived from it will be removed from the account automatically.

7 Gameplay Rules

The rules governing each individual casino game, live dealer table, slot title, and sports betting market available on bfok are displayed within the game or market interface. It is your responsibility to familiarise yourself with the applicable rules before wagering real money. In the event of a discrepancy between a game's displayed rules and the underlying game software, the software outcome shall prevail.

bfok uses certified Random Number Generator (RNG) technology for all non-live casino games. RNG certification ensures that game outcomes are statistically fair and unpredictable. Live dealer games are streamed in real time from licensed studio facilities operated by Evolution Gaming and Ezugi, and are subject to those providers' own game integrity standards.

In the event of a technical fault, network disconnection, or system error occurring during a game round, the round may be voided and stakes returned, or completed using the last recorded game state, depending on the nature of the fault. bfok's decision on the resolution of any technically interrupted game round is final.

8 Prohibited Conduct

The following conduct is strictly prohibited on the bfok platform. Breach of any prohibition in this section may result in immediate account suspension, permanent account closure, forfeiture of all balances, and referral to law enforcement authorities where applicable:

• Registering more than one account, whether in your own name or using a third party's identity
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the Platform or place wagers
• Exploiting software bugs, errors in odds, or latency in live data feeds for systematic financial gain (commonly referred to as "arbing" or "scalping" in a manner that exploits Platform errors)
• Engaging in or facilitating match fixing, spot fixing, or any form of manipulation of the outcome of a sporting event or casino game
• Using stolen, fraudulent, or third-party payment credentials to deposit funds
• Engaging in money laundering or using bfok as a vehicle to conceal the proceeds of criminal activity
• Threatening, harassing, or abusing bfok support staff or other users
• Attempting to gain unauthorised access to any bfok account, system, or database

9 Responsible Gaming

bfok is committed to promoting responsible gambling among all of its players. We provide the following tools to help players maintain control over their gambling activity:

• Deposit Limits: Set daily, weekly, or monthly deposit caps via Account Settings. Reductions take effect immediately; increases are subject to a 72-hour cooling-off period.
• Session Time Reminders: Configure alerts that notify you when you have been playing for a specified duration.
• Reality Checks: Periodic on-screen notifications showing your net gaming position during an active session.
• Self-Exclusion: Request a temporary (30-day minimum) or permanent exclusion from the Platform. During an exclusion period, your account will be closed and you will not be able to create a new account.

For more information on bfok's responsible gaming approach and available support resources, please visit our dedicated Responsible Gaming page. If you are concerned that your gambling is becoming problematic, please contact our support team at [email protected] immediately.

10 Intellectual Property

All content on the bfok Platform, including but not limited to the website design, graphics, logos, text, software, game assets, and promotional materials, is the property of bfok or its licensed content suppliers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. You must not copy, reproduce, distribute, modify, publicly display, or create derivative works from any bfok content without prior written authorisation.

11 Limitation of Liability

To the fullest extent permitted by applicable law, bfok and its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of winnings, loss of data, loss of profits, or service interruption.

bfok's total aggregate liability to you in respect of any claim arising under or in connection with these Terms shall not exceed the total net deposits made by you to the Platform during the twelve (12) calendar months immediately preceding the event giving rise to the claim.

bfok does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. You access and use the Platform entirely at your own risk.

12 Account Termination

You may close your bfok account at any time by contacting support at [email protected]. Upon voluntary account closure, any remaining real-money balance (net of any uncleared bonus funds subject to wagering requirements) will be returned to you via your registered withdrawal method, provided that all KYC requirements have been met.

bfok reserves the right to suspend, restrict, or permanently close any account without prior notice if it determines, in its sole discretion, that the account holder has breached any provision of these Terms, is engaged in fraudulent or illegal activity, poses a risk to the integrity of the Platform, or is subject to a self-exclusion request. In cases of confirmed Terms violation, bfok reserves the right to void and forfeit all balances in the relevant account.

13 Disputes

If you have a complaint or dispute regarding any aspect of the bfok service, you should first contact our customer support team via email at [email protected], providing a full description of the issue and any relevant supporting information. bfok aims to acknowledge all formal complaints within 48 hours and to provide a final resolution within 14 calendar days of receipt.

In the event that a dispute cannot be resolved through direct communication with our support team, bfok's management decision, communicated in writing, shall constitute the final resolution. You agree that any dispute arising in connection with your use of the bfok Platform shall be governed by and construed in accordance with the laws applicable to bfok's operating jurisdiction, and you submit to the exclusive jurisdiction of the courts of that jurisdiction for resolution of any such dispute.

14 Amendments to These Terms

bfok reserves the right to amend, update, or replace these Terms at any time. When material changes are made, bfok will provide notice via a prominent banner on the Platform and, where practicable, via email to the address registered on your account. The updated Terms will state their effective date. Your continued use of the Platform on or after the effective date of any revision constitutes your binding acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the Platform and submit an account closure request.

15 Contact Information

For all queries related to these Terms and Conditions, your account, deposits, withdrawals, bonuses, or responsible gaming tools, please contact the bfok support team using the details below. All communications must be in English.

• Support Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week, 365 days a year
• Response Time: Within 24 hours for standard queries; within 4 hours for urgent account security matters
• Platform URL: bfok.io